Frequently Asked Questions — Inficore Group
Answers to the questions most commonly asked by Kenyan businesses evaluating ERP systems, KRA eTIMS compliance, and Inficore Group's implementation process.
Which ERP systems does Inficore Group implement?
Inficore Group implements Oracle NetSuite, Sage ERP, and SYSPRO ERP, along with PayWorks for HR and payroll. We are certified partners across all three ERP platforms and recommend the right fit based on business size and industry rather than selling a single product.
How much does ERP implementation cost?
Cost depends on the platform, number of users, modules required, and data migration complexity. Sage ERP is generally the most accessible entry point for SMEs. Oracle NetSuite and SYSPRO projects are scoped individually after a requirements assessment.
How long does an ERP implementation take?
A standard Sage ERP deployment typically takes 6 to 12 weeks. Oracle NetSuite implementations generally range from 3 to 6 months. SYSPRO projects are scoped individually based on manufacturing process complexity. We provide a detailed project plan at the start of every engagement.
What is KRA eTIMS and why does it matter for ERP?
eTIMS is Kenya Revenue Authority's Electronic Tax Invoice Management System, which requires VAT-registered businesses to generate and transmit invoices digitally in real time. An ERP without eTIMS integration creates a manual, duplicate invoicing process outside the system.
Does Inficore Group integrate eTIMS with ERP systems?
Yes. Inficore Group integrates KRA eTIMS directly with Oracle NetSuite, Sage ERP, and SYSPRO, so invoices are generated and submitted to KRA from within the existing ERP workflow rather than a separate manual process.
Which industry should use which ERP system?
Manufacturers and distributors typically fit best with SYSPRO due to its bill of materials and production planning strength. SMEs needing strong accounting and payroll typically fit Sage ERP. Larger, multi-country businesses needing cloud-native scalability typically fit Oracle NetSuite.
Is cloud or on-premise ERP better for a business in Kenya?
Cloud ERP, such as Oracle NetSuite, reduces the IT overhead of managing servers and is accessible from anywhere, which suits businesses operating across multiple East African countries. On-premise ERP through Sage or SYSPRO can suit businesses with specific data residency requirements or limited internet reliability at their primary site.
How does eTIMS integration actually work technically?
Inficore maps ERP invoice data to KRA's eTIMS API structure, automates invoice submission without manual entry at the KRA portal, generates the required QR codes directly on invoices, and provides real-time submission confirmations and error handling. Both online and device-based eTIMS modes are supported.
What support does Inficore Group provide after go-live?
Inficore Group provides post-implementation support including issue resolution, system updates, ongoing eTIMS compliance updates as KRA evolves its specification, and staff training refreshers as needed.
Does Inficore Group work outside Kenya?
Yes. Inficore Group serves clients across Sub-Saharan Africa including Uganda, Tanzania, Rwanda, and Ethiopia, both on-site and remotely, in addition to our primary market in Kenya.
Can Inficore Group migrate data from our existing accounting software?
Yes. Data migration from existing accounting tools, spreadsheets, or legacy ERP systems is a standard part of every implementation, regardless of which platform — Sage, Oracle NetSuite, or SYSPRO — a business chooses.
Does Inficore Group offer HR and payroll software?
Yes. Inficore Group offers PayWorks for HR and payroll management, covering payroll processing, employee records, leave management, performance management, and HR compliance, integrated with our ERP platforms.
What does Inficore Group's CRM solution include?
Inficore Group's CRM solutions provide 360-degree customer insights, sales and marketing automation, and integrated analytics for businesses managing customer relationships across Kenya and East Africa.
Has Inficore Group won any industry awards?
Yes. Inficore Group is the winner of the ERP Service Excellence Award covering Africa, Europe, and the Middle East, reflecting the standard of ERP delivery and client satisfaction maintained across engagements.
How do I get a quote for ERP implementation from Inficore Group?
Contact Inficore Group at info@inficore.co.ke or call +254 768 254 924 to schedule a requirements consultation. Pricing is provided after assessing user count, modules needed, and data migration complexity.